Risk Investigator – SES Jobs in Bangalore – Amazon Web Services

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Role 1 – Risk
Investigator – SESBasic qualifications:Graduation in any stream.
Good communication skills both verbal and written. Flexible to work in shifts
and staggered week offs. Amazon is seeking dedicated,
hardworking, analytical candidates with a proven track record of performance
and results-oriented thinking, to join the Amazon Web Services (AWS) Simple
Email Service Investigation team. Candidates will be responsible for a wide
range of duties related to the investigation and elimination of online risk.
All candidates will be analytical and capable of succeeding in a fast-paced
team environment.The Risk Investigator position
relies on excellent judgment to plan and accomplish goals and will work under
very limited supervision of the Manager. Excellent individual problem-solving
and analytical skills are used to authenticate customers and complex
transactions. The Risk Investigator will be
required to engage in frequent written and verbal communication. They may also
be required to contact customers by phone. Productivity and quality
assurance will be evaluated along with the overall contribution to the
development of the department. Willingness to work weekends and overtime during
peak periodsPreferred qualifications: Background
with eCommerce, risk, and fraud investigations Self-disciplined,
diligent, proactive and detail oriented Time
management and organizational skills Effectively
prioritizes work time to ensure productivity and fulfills department standards
for time spent Demonstrated
ability to deal with ambiguity Excellent
written and spoken English and an ability to compose a grammatically correct,
concise and accurate written response Demonstrated ability to analyze
problems logically Role 2 – Technical Customer Support
Associate AWS
Customer Service, within ADCI, provides global support to a wide range of
external customers as they build mission-critical applications on top of AWS
services such as Amazon S3 and Amazon EC2. AWS Support team helps AWS customers
understand what Cloud Computing is all about, and whether it can be useful for
their business needs. This team also helps with account and billing related
inquiries, and interface with Amazon teams focusing on AWS to provide the
perspective of the Voice of the Customer. As
an AWS Customer Support Associate, within ADCI, you’ll help field customer
e-mail and phone contacts, interface with AWS Developer Support Reps, and
represent ADCI as you interact directly with our developer community to resolve
support issues. You will work with exceptionally driven, customer-obsessed
customer service associates and leadership. You will act as a Cloud Computing
evangelist in the leading edge of this growing industry. In
addition, your responsibilities will include, but will not be limited to, the
following: Providing
prompt, efficient, detailed, customer-oriented service to Amazon’s AWS
customers. Working
with other customer support teams to ensure a consistent and high-quality level
of support. Being a voice and advocate for our customers when something
doesn’t feel right. Driving
projects that improve support-related processes. Working
with customers to understand how they use AWS services, and providing valuable
feedback to business and development teams. Acting
as an advocate for our customer, reporting and acting on observed areas for
improvement. Actively
seeking solutions to customer needs, communicating trends to leadership, and
suggesting innovative solutions on behalf of the customer experience. Assisting
with customer communication during Amazon’s AWS critical launches and support
events. Assuming responsibility for developing detailed knowledge about
specific product lines and features. Making sure internal knowledge reference pages are updated. Driving
projects that improve support-related processes. Working
with customer support teams to ensure a consistent and high-quality level of
support. Supporting
the customers to understand how they are using our services, and providing
feedback to business and development teams. Basic Qualification: 0-5
years of experience working directly with customers to resolve issues. (Account
and billing queries handling experience preferred). Familiarity
with Web Technologies and the Internet. Proficiency in MS Office, with an emphasis on Excel. Ability
to summarize technical customer issues into notes that are readable by other
parties (you can paraphrase a complex issue while writing for comprehension). Ability
to work weekends and/or evenings.  Preferred Qualification: A
drive to dig into the details of a system or process to solve customer
problems. Experience
in Technical Support. Some
college experience in a technical field. Excitement
to learn new technologies and help customers succeed. Excellent
oral and written communication skills. Proven
success in a fast paced support environment. Experience
building or hosting a website. Known as the go-to person in
your family for technology related questions.Work Location: BangaloreSalary: A+
To Apply to this job Please go to website address given in Source below
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