Job Description:Purpose Of Role: The role is to provide Technical support for LAN/WAN issues which is customer focused, and able to manage customer expectations while adhering to defined SLA/KPI. Skills/Experience : WAN Good working knowledge of WAN Protocols BGP/OSPF/EIGRP/GRE/IPsec/QoS LAN Good working knowledge of Layer2 & amp amp Layer 3 switching, hands on experience on 6500, 4500 & amp amp 3750 series of switches. Should have knowledge of Stacking, VSS concepts. Good working experience on Redundancy Protocols HSRP, VRRP. Expertise on troubleshooting with ISP/Service Providers for Circuit related problems. Should have good and effective communication skills. Experience on Cisco Wireless will add more advantage Key Responsibilities L2 Engineer: Is responsible for managing the LAN/WAN issues for customer within MTTR . Needs to coordinate with various stake holders Internal and external to progress reported problems, known caveats, newly available features, software upgrades etc. Is responsible for KCI for Technical issues faced by the customer. Drive Technical Bridge calls till resolution Implementation of Incident driven emergency changes Authority/Decision Making: Operates with no supervision in a complex environment.