Job Description:Interested candidates are requested to provide an updated resume at firstname.lastname@example.org or may contact to Swati Chouhan 8744099849 Job Location: Pune No. of requirement:1 Job Responsibilities: Presentation feedback and coaching skills. Should possess high aptitude for providing quality Customer Service. Strong analytical skills with an eye for detail. Knowledge of call monitoring, TNI and implementation Work with new hires to improve their communication skill level Conduct refresher trainings based on TNI, Calibration sessions Prepare & implement a plan to drive CSAT metrics by launching contests/refreshers Monitor calls and agent performance Conduct assessments Training need analysis, action plan & report improvements Requirement: Any Graduate Excellent verbal and written communication Skills.