Hiring for Opening for Team Manager in International BPO in Pune in Pune, for Exp. 2 - 7 yrs at Quotient Consultancy.

  • Esteemed client of Orion TrueTech Services India
  • Pune, Maharashtra, India
  • Jan 19, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Team Manager Excellent communication Skills Any experience in voice, back office and email is ok to hire Location : PUNE Process Description: * Drive Performance and deliver on agreed service levels * Develop members through coaching &amp amp amp feedback * Draw action plans/PIP for bottom performers * Engage Team Members through regular 1-0-1s and team meetings * Managing priority workload defined by the client for the day/week * Managing absenteeism, sickness and holidays for self and others * Managing attrition through regular review of warning signs * Conducting interviews to select the best candidates for the utmost fitment in the role profile * Generate and publish Daily/Weekly/Monthly/Quarterly reports * Participating in periodic performance reviews of process, self and team members * Facilitating Training and Quality functions * Facilitate new projects and testing of new software and platforms To deliver business results through effective and efficient management of team members. Individual will be required to review &amp amp amp enhance team performance through continuous improvement of operational staff in areas such as process &amp amp amp skills, eventually leading to h igh employee and customer satisfaction. Key Measures * Team performance - 80% of the team should meet or exceed expectations as per scorecard * Action plan to improve poor performance - 20% of the team as per the company policies * Meets all applicable SLA (Client Focus and Internal) * Attrition, Absenteeism and people&amp quot s time (management allowance) within target * Self &amp amp amp Team&amp quot s product knowledge &amp amp gt 85% during weekly reviews * Turn around and Quality of Daily, weekly, monthly and Quarterly reports as per standards Key competencies will be periodically reviewed on the following aspects: * Performance Focus * Client and customer focus * Working with Others * Developing Others * Leading Others Skills &amp amp amp Knowledge * Proficiency with computers specially MS excel and Web based tools * Excellent written and spoken English * Background knowledge of online retail or working in a online retail environment (Preferred) * Call centre experience of minimum 2 years Share CV asap in qcnaukri@gmail.com Regardsn Arpita