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CRM / Cust. Service Executive

Posted by: SOLUTIONS DOT TECHNOLOGY
Posted date: 30-Jan

 
   
Position Details
 
Details
Field of Work  IT - Software / Network Administration / MIS
Specialization  Developer / Programmer / Coder
Job Title 
CRM / Cust. Service Executive
City / Region  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  ,  
Position Type  No Preference
Minimal Experience  2 Years
Maximal Experience  3 Years
Functional Experience  Developer / Programmer / Coder  Minimum 2 Years
Contact Information
 
Email  sdt.technologydelatgmail.com
 
Description  
1. Clarify (Smart Client)
Skills: CRM domain knowledge, Strong Java/J2EE background, Oracle competancy, Weblogic/Websphere exposure. Clarify (Smart client) experience
Good Understanding of CRM 7.5 technical architecture
Good Understanding of CRM 7.5 data model
Good understanding of CRM 7.5 OOB modules like CIM, Support, Billing Manager, Process Manager, Email Manager, etc.
Should be able to work on the Detail Technical Design independently
Should be hands on with the backend and front end customization in CRM 7.5
Knowledge of AIF & CIH would be much useful
Exp: 2-3 years
Nos.: 25
Location: Pune/Gurgaon

1. Cramer
Skills: CRM domain knowledge, Strong Java/J2EE background, Oracle competancy, Weblogic/Websphere exposure. Clarify (Smart client) experience
Short Description of Position:

Experienced developers for hands-on Cramer design (low level) & development.

Responsibilities

· Prepare Detailed Designs & conduct Detailed Design Reviews

· Cramer metadata configuration using Configurator

· Configure metadata using Template metadata utility (TMU) for various Cramer modules like Task Engine, Delivery Engine, etc.

· Create/customize Java and PL/SQL callouts

· Customize Home pages, Wizards, Views, Web Reports and Cramer/Bespoke Adaptors

· Adhere to quality processes and coding standards

· Regular status updates to Group Leader

· Prepare & execute unit test cases

· Analyze and fix defects

· Prepare patch requests for defect fixes

· Development Support for ST, SIT, UAT & production

· Support infra for application/patch deployment

· Communication & coordination with Technical Architects, System Test & other teams within Amdocs

Requirements:

· Hands on experience (design and development) in various Cramer modules like Resource Manager, Task Engine, Delivery Engine, Service Catalogue, CoS Manager, Partition Manager, Interfaces etc.

· Should have a strong foundation in Web Application concepts

· In depth knowledge of Java/ J2EE, Unix, SQL & PL/SQL, Weblogic, Websphere, ANT

· In depth knowledge of Cramer coding standards


Exp: 2-3 years

Nos.: 15
Location: Pune/Gurgaon
Comments
   
Industry
IT(Software, Dotcom, Infra.Mgmt.& UI Design)  
Languages  
  • English
 
Education  
Super Specialisation (And Higher)  Or
Post Graduate Diploma (And Higher)  Or
Graduate Degree (And Higher)  Or
Graduate Diploma / Vocational Course (And Higher)
Skills and Certificates Level
  • Planting Design
 2+ Years
  • Unix Administration
 2+ Years
  • Application Software
 2+ Years
  • ERP and CRM
 2+ Years
  • Programming Software and Languages
 2+ Years
  • Quality Assurance and Testing
 2+ Years
  • Unix - AIX
 2+ Years
  • Unix - DEC Ultrix
 2+ Years
  • Unix - General
 2+ Years
  • Audio Video Standards
 2+ Years
  • J2EE
 2+ Years
  • Java
 2+ Years
  • SQL / PL SQL
 2+ Years
  • Transact-SQL
 2+ Years
  • PL/1
 2+ Years
  • SQL MP
 2+ Years
  • SQL/400
 2+ Years
  • SQL Server - DBA
 2+ Years
  • Mysql
 2+ Years
  • SQL-Server
 2+ Years
  • ANTS
 2+ Years
  • Stressit
 2+ Years
  • MULTIPLE
 2+ Years
  • Actuators
 2+ Years
  • Quality Standards
 2+ Years
  • Delivery
 2+ Years
  • Customer Service
 2+ Years
  • Delivery Management
 2+ Years
  • Network Design and Administration
 2+ Years
  • Back office and Billing
 2+ Years
  • Ant
 2+ Years
  • Data Extraction and Data Staging
 2+ Years
  • Web Services
 2+ Years
  • Core Java
 2+ Years
  • Strong Oracle SQL Programming
 2+ Years
  • Weblogic
 2+ Years
  • Websphere
 2+ Years
  • Websphere Commerce Server (WCS)
 2+ Years
  • Unix Scripting
 2+ Years
Qualifying Question  
     
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Post Details
Job Title CRM / Cust. Service Executive
Classification IT / Telecommunication Jobs
Job Type Full-time
Job Function CRM domain knowledge, Strong Java/J2EE background, Oracle competancy, Weblogic/Websphere exposure. Clarify (Smart client) experience Good Understanding of CRM 7.5 technical architecture Good Understanding of CRM 7.5 data model Good understanding of CRM 7.
Location Delhi Jobs
Country INDIA
Job Salary As per experiance,Performance,Abality
Company and Contact Details
Company SOLUTIONS DOT TECHNOLOGY
Company Website
Company Profile
The domestic IT / ITES market has attained a significant size now but to continue with the same growth momentum for the next five years is not going to be an easy task. It will require the industry to create new user segments, identify new uses of ICT, define new relevance of ICT in the consumers' life and help develop the ecosystem required for that by designing innovative products and services.

The domestic market has moved into a new phase where just affordability is not a concern, availability of the right products / services and applicability of IT has gained more prominence and a healthy orchestration of these 'three As' will help the market grow.


SOLUTIONS DOT TECHNOLOGY Management Consultants
is one of the professionally managed, talent search and human resource consulting firm in Delhi (N.C.R.) since 2008


We have multi-tiered portfolio of services.We have in-depth industry and functional expertise knowledge in our team.

We have primarily deep domain enterprise & syndicated knowledge for the outsourcing and off shoring industry.

Solutions Dot Technology deals in across levels and across functions recruitment assignments.
Contact Person Name Arvind singh





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