JOB SUMMARY:

 Ø  Responsible for

o    Revenue targets of the unit

o    Productivity of the unit

o    Recruit, coach and develop Sales Managers and Agent Advisors

o    Adherence to Customer service standards

KEY RESPONSIBILITIES:

 Ø  Meet unit targets

·         Achieve revenue targets

·         Ensure implementation of GOLD system

·         Supervise the activity plan of Sales

·         Managers & Agents to ensure that these are fulfilled as per the desired standards

·         Ensure that all Sales Managers and Agents under supervision perform as per the company’s rules and regulations

Ø  Track productivity measures as for the unit:

§  AFYP

§  Case rate

§  Annual mode business

§  Persistency

§  Paid cases per agent

§  YTD appointments

§  SM appointments

§  Pro active agent retention

§  Annual FYC standards

Ø  Execute plans for growth of the agency

• Identify, interview and select new Sales Managers from natural market and by networking
• Ensure adherence to laid down sales and service standards for Sales Managers
• Conduct weekly performance review and planning (PRP) for Sales Managers
• Ensure retention of Sales Managers by formulating their development plans, meeting their training needs and communicating with them on a regular basis
• Build leadership pipeline of future SMs & APs from the unit.

OTHER RESPONSIBILITIES:

Ø  HO co-ordination

Ø  Sales promotion activities

Ø  Assist in overall running of the G.O

MEASURES OF SUCCESS:

      Ø  CGPA

Ø  AFYP

Ø  Case Rate

Ø  Recruitment

Ø  Retention

Ø  Persistency

Ø  GOLD Audit Rating

Ø  Active Retention

Ø  Number of promotions

MINIMUM EDUCATION:

 Ø  Graduate preferably with an MBA

 MINIMUM/SPECIFIC EXPERIENCE:

 Ø  Graduate preferably with an MBA

Ø  If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people. 

Ø  A graduate should have a minimum of 7-8 years of experience in the above domain.   

Ø  Should have local market exposure and experience in process driven, quality sales organizationsGraduate preferably with an MBA