Job Description:

• Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
• Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
  
  

If the position interests you call me on 9902062012 or mail your resume.

Desired Candidate Profile
Process: Technical Support / Sales/ Customer care (Voice process)

Shift: US Shift
Key Skills:
Flawless Communication skills and Good Accounting and Financial Knowledge.
Qualification and Experience Required:
Bachelor Degree with 0-4 yrs of Exp (BE < 65%)
PG with 1+yrs of call centre experience
Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp



Experience Required: 0 - 4 Years

Education Required: UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required